Pre-sales issues
_____

01. How to get in touch with us?

Login to the official website（www.sundeep.cn）

Call us directly 86-13375778695

Email me: info@sundeep.cn

02. How to answer technical guidance?

For some customers who need non-standard equipment, we will communicate with the company's relevant technical personnel according to the customer's specific requirements, taking into account the technical feasibility and production costs, and give customers solutions.

03. How to recommend products?

We have nearly 30 products in 6 series. We can also provide non-standard equipment production and new product development services according to customer requirements. According to the customer's picture of the final products to be produced, the purpose of the product to be purchased, the environment, the purchase volume and other related conditions, we will recommend several cost-effective products for the customer to choose.

04. How to make a quotation?

Based on our company's research and development costs, production costs and customer purchases, we conduct calculations to determine the price of the product.

Problems in sale
_____

01. About payment

After signing the contract, 30% of the total payment will be paid in advance, and the factory will accept the payment and pay the 70% balance amount of the machine before delivery.

02. About delivery time 

About 30-70 working days after receiving the deposit (non-standard machine), the factory will re-decide whether the delivery date willbe some change when the order is confirmed. The standard machine is generally within 35 working days after receiving the deposit.

03. Order tracking

After the customer places an order, our company will send professional personnel to track the order and regularly report the production progress to the customer. Customers can check the order status on the official website (delivery query).

04. Product testing

During the production process, our company will adopt strict inspection process to ensure product quality. Through internal inspection, we ensure that the components produced by our company meet the technical requirements; through external inspection, we ensure that the components produced by our company are not subject to quality problems; and then pass the whole machine inspection to ensure that the mechanical equipment meets the technical production requirements .

05. Product packaging

Before the product is shipped, it will be packed in a strict vacuum plus bottom tray (wooden tray or steel tray)

06. Product Transportation

 Products are generally shipped from Ningbo Port, China to the destination port by sea.

after sales question
_____

01. warranty period of the product

The product warranty period is generally one year, and our company provides lifetime maintenance services. If the machine has quality problems, our company will help the customer to solve it through the following ways: a. Send spare parts to the customer. b. Remotely assist customers in maintenance. c. Notify our agent company to send personnel to the customer's factory for maintenance. d. Our company directly dispatches relevant personnel to the customer's factory for maintenance.

02. About transportation damage

In the process of product transportation, if product damage occurs, it is determined that our product packaging and reinforcement work is not in place, and our company will bear the corresponding losses. Meanwhile, we strongly suggest customer to buy all risks insurance to avoid any loss.

03. About machine maintenance

We will contact customers on a regular basis on how to maintain and maintain the machine. For domestic customers, we will have a master to provide on-site service.

04. Problems during use

If there is any problem in the process of using the product, the customer can directly call or send an email to our after-sales department (24-hour hotline). The personnel of our department will respond immediately and make a decision on the response measures within 24 hours.

Q1. How long will your engineer reach our factory?
Our After-sales Specialist would contact with you, confirm the final scheduling according to your reasonable request.

Q2. How many days will you finish installing?
We will finish installation and training within 7-10 days.

Q3. What should we charge for your engineer?
You should charge for the cost of our engineer's visa, air tickets,SIM card, hotel, food, and also their salary 120USD one day per person.

Q4. How long is your machine's warranty period?
All our machine have one year guarantee, starting from finished installation.

Q5. How could we do after one year warranty period?
We also can do service for you, but you need pay salary for my technician 120USD/day.

Q6. How could we do if the parts broken within warranty?
We would express the free replacement parts during the warranty date.

Q7. Does your engineer understand English?
Our engineers understand a little English. All of our engineer have more than five years machine installation experience. In addition, they can use body language to communicate with customer.

Q8. How do we solve the machine problem after your engineer leaving?
Generally speaking, there will be no problem after finish installing. In case you have any problem. You can contact our after sales specialist at any time.Our engineers will take a solution video according your description.